What is your shipping policy?
We ship UPS Ground.
For international orders please email for a quote on shipping. We do not ship to P.O. Boxes. All orders are shipped via UPS ground. If you need to ship express please email us at email@example.com or call us at 312.243.7326 and we can give you a quote.
BINTH does not sell or share the information you provide to us online with any outside company or third party.
What is your security of my credit card information?
We protect the security of the information you input by encrypting it using Secure Sockets Layer (SSL) software.
What forms of payment do you accept?
BINTH currently accepts Visa, Master Card and American Express credit cards. If you decide to pay with a personal cheque please keep in mind that we will not be able to ship your order until the cheque is cleared - about 7 to 10 business days.
How can i buy something if i don’t want to use a credit card online?
You can call us at 312.243.7326 or email us at firstname.lastname@example.org with your order information, your address and phone number. We will call you for your credit card information. Or you can mail a personal cheque to: BINTH / 733 S. Maple Avenue / Oak Park IL 60304 Note that all personal cheques take 7 - 10 business days to process - items will ship out after cheque has cleared.
when will my order be shipped?
Most items will ship out within 72 hours from the time you placed your order. We will contact you if there is a delay in shipping.
Do you collect sales tax?
We collect 6.25% sales tax on all orders shipped to addresses in Illinois. Residents in other states are responsible with complying with local state tax laws.
What if the item i want is not in stock?
We will always make sure to indicate on the site if an item is available and in stock. In the unlikely case that you order a product that is not in stock we will notify you by email and you can decide whether to keep your order and wait for the item or cancel it.
How can I get help?
If your questions are not answered in this section and you still need help or just want feedback about certain products, you can email us at email@example.com or call us at 312.243.7326.
Can I return or exchange items?
Items that have not been opened can be returned for store credit only. Your return item(s) must be sent back to us in saleable condition. Should you wish to return merchandise please do so by packing the merchandise using the original shipping box or mailer. Enclose the merchandise receipt in the shipment with your request of exchange and with details about the reason. Ship to BINTH / Attn: Returns / 733 S. Maple Avenue / Oak Park IL 60304. Please include your phone number or email address in case we need to contact you regarding your request. Return shipments are paid for by the customer and we recommend you insure them.
What if my order is damaged?
In the rare instance your order should arrive damaged, you need to report the damage to BINTH within 7 days of receipt of items. Please keep the original box and packing material with the damaged item since UPS needs to pick up the box for inspection. BINTH can only send out a replacement after the claim has been filed with UPS.
Can you send items as gifts?
Sending your choice of product as a gift is available for many of our products, except for posters.
Just select the gift wrapping option at checkout.
How accurate is the online color representation?
We have done our best to display the color of our products. But all monitors portray color differently. Because of this we cannot guarantee that the products you order will be an exact color representation from what you view on binth.com
Do you take on custom work?
Yes, as a design collective our services include graphic design, illustrations and brand development. We would be happy to talk with you in detail or you can email us your project ideas at firstname.lastname@example.org.
All compilation and content on binth.com including its assembly, page headers, design, text, graphics, photographs, logos, etc., is the intellectual property of BINTH Corporation. This website and its contents and the site as a whole may be used only for personal, noncommercial use. All worldwide rights, titles and interests are reserved.